If you are experiencing technical issues with the game, please check the troubleshooting guide below before submitting a support request.

Common Issues

Cannot connect to the server

• Ensure you are running the latest version of the game client
• Check that the server is online (see the News page)
• Verify your firewall is not blocking the game
• Try running the game as Administrator

Game crashes on startup

• Ensure you have DirectX installed
• Try running in compatibility mode (Windows XP SP3)
• Update your graphics drivers
• Reinstall the game client

Low FPS or lag

• Close unnecessary background programs
• Reduce game resolution in settings
• Check your internet connection stability

Cannot create account

• Account names must be alphanumeric
• Passwords must meet minimum length requirements
• Try a different browser if the registration form does not work

If the troubleshooting guide does not resolve your issue, please contact the server administrators.

Your Account Name

Character Name

Issue Type Technical Issue Account Problem Bug Report Player Report Suggestion Other

Description

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